Handling Internet and Wi-Fi When Selling Your Home
Handling Internet and Wi-Fi When Selling Your Home in Queensland: What to Take and What to Leave
When selling your home in Queensland, the protocol regarding internet and Wi-Fi setup is relatively straightforward, but there are a few important details to consider.
1. Modem/Router:
Ownership: If the modem or router was purchased by you (rather than provided by an ISP on a rental basis), you can take it with you when you move.
Rental Equipment: If the modem was supplied as part of your internet service provider (ISP) contract (common with ISPs like Telstra, Optus, etc.), it may need to be returned to the ISP if you are cancelling the service. In this case, you would not take the modem with you.
2. Internet Service:
Cancelling or Transferring: You should contact your internet service provider to either cancel your current contract or transfer your service to your new address. Timing is key here—you’ll want to ensure your new home is set up with internet when you arrive.
3. NBN (National Broadband Network):
NBN Box: In homes with NBN, the NBN connection box (also called the Network Termination Device or NTD) is generally fixed and part of the infrastructure. This device should stay at the property, as it is linked to the physical connection. You don't take this with you when you move.
4. Remove Personal Data:
Before taking your modem or leaving it behind, it’s a good idea to reset the device to factory settings to ensure any personal data, including Wi-Fi passwords, browsing history, or device settings, are erased.
5. Prepare for Settlement:
Make sure to communicate with the buyer, through the agent, about what technology stays or goes. It’s generally good practice to mention whether the home has been wired for internet, especially with any fixed assets like the NBN box, to avoid confusion.
In summary, yes, you generally take your modem with you unless it’s owned by the ISP or it’s an NBN connection box that stays with the property.
